What is Home Shield Cybersecurity?
Answer:
Home Shield is a cybersecurity software–based solution that utilizes integrated security tools to help protect your personal computer. The software monitors your system’s health by scanning for viruses, blocking malicious traffic, managing patches and updates, and identifying vulnerabilities on your computer or network that could place your device or personal data at risk.
What is Business Shield Cybersecurity?
Answer:
Business Shield is a cybersecurity software–based solution that integrates multiple security tools to help protect personal computers, servers, virtual machines, and Apple mobile devices. The platform is designed to support the overall security and health of your organization’s IT infrastructure.
Business Shield helps monitor system health by scanning computers and servers for viruses, blocking malicious network traffic, and managing operating system and software patches and updates. It also identifies potential network vulnerabilities that could place your organization at risk and provides guidance on how to remediate those vulnerabilities.
What happens after I purchase a Home or Business Shield Cybersecurity package?
Answer:
After your purchase is complete, you will receive an email from our onboarding team containing download and installation instructions. The software is designed for self-installation; however, assistance is available for both Home and Business customers who would like help with setup.
Home Users
Detailed installation instructions will be provided. If you prefer for our team to complete the installation on your behalf, a one-time installation fee of $10.00 applies. Installation is provided at no cost for senior customers.
Business Users
For business users the procedure is the same with 1 exception. If we install, we will deploy using a GPO because of the amount of computers and servers. Install charges are calculated into onboarding costs and vary based on the size of an organization.
Can Home or Business Shield Antivirus products remove new and existing viruses?
Answer:
As of 1/1/2026 Artificial Intelligence is included in our SaaS (Software As A Service) Cybersecurity product. Our position before that we did have this feature and therefore would answer the above "No" to new viruses and "Yes" to existing viruses. Now we can effectively say "Yes" our SaaS Cybersecurity product now has the ability to detect and respond to viruses of unknown origin. However, there are new Ai infused viruses that are learning to evade detection. Google has reported they have responded to this threat. But other platforms to date hasn't. What does that mean to the consumer? Some protection is better than none. And nowadays, staying protected requires a combination of reliable tools and proactive security measures. Our SaaS products are the answer to taking proactive security measures to protect your data.
What does "limited support" mean?
Answer:
If you see limited support on any software package you choose, typically this means we can tell you what is wrong, but will charge support fee's to resolve your issues. Example: NEW virus is found on your computer and our antivirus cannot remove automatically. What we do in cases like these is report the virus to the national database, and charge customer hourly rate to remove the new virus.
Home Users
Detailed installation instructions will be provided. If you prefer for our team to complete the installation on your behalf, a one-time installation fee of $8.00 applies. Installation is provided at no cost for senior customers.
Business Users
Limited Support does not apply to businesses.
Does OTWTECHGROUP fix Wifi/Wireless Network issues?
Answer:
Yes. We consult over the phone and online. If we consult online using our remote tool, we will need access to a computer connected to the wireless network in question.
Onsite Visit
Onsite visits are condensed to the Greater Dayton Area. Trip charges vary and apply after 5 miles.
What is a remote session?
Answer:
A remote session in technical support refers to a situation where a support technician connects to a customer’s computer, server, or network over the internet to diagnose, troubleshoot, or fix technical issues without being physically present.
Can you see my screen after a remote technical support session?
Answer:
We cannot access or view your computer if it is a one time session. If you are a subscriber to one of our Cybersecurity packages, then the answer is yes we can only with the customers consent. This consent can be over the phone, or in an email or chat to the support agent.
What is Web Protection?
Answer:
Web protection works behind the scenes to prevent access to unsafe or inappropriate websites. This includes sites known to contain viruses or harmful content, helping protect everyone in your home while browsing the internet.
What if OTWTechGroup cannot remove a virus?
Answer:
Unfortunately we can't resolve some support issues. We can not guarantee we can remove all viruses or malware, automatically or manually. But we will attempt (depending on your package) to remove at not cost to you. If you are in a "lite" package, you will be charged upfront for the first hour. If we have no progress within the first hour, we will not schedule a second hour and inform the client that this is an unresolvable matter until a legitimate fix is built by the manufacture of our product. If there is progress, we will schedule a second hour at which the customer will be charged before starting the next hour of support.